TRANSFERS – please be advised if you are transferring across two routes on the same bus (with the same driver) your transfer trip discount may not be applied to your card. Snapper Services are working on a fix for this error, in the meantime please contact Rose Street Office during operating hours (7.30am to 9.30am and 3.00pm to 5.30pm), or Dean Mitchell at the Northland Regional Council to arrange an appointment at the Council offices to have your card credited (subject to transaction history records).
SMARTCARDS PURCHASED FROM RETAILERS:
These cards are loaded with the adult concession fare of $2.50 per trip. To receive the child concession discount of $1.60 per trip (for children aged 5 -14 or high school students attending a secondary school) please bring in your (or your child’s) birth certificate or secondary school photo identification card to the Northland Regional Council offices to have the concession loaded to your smartcard.
This concession will be valid until the end of February the following year (longer if a birth certificate is provided as proof of age being 5 – 14) Northland Regional Council staff will contact students via Whangarei Secondary Schools in February each year to remind students to bring in their new photo id cards in order to continue receiving the discounted fare.